Service Charter

	SERVICES	USER CHARGES	TIMELINES
1	Reception and Registration of asylum seekers	NIL	1 Day
2	Maintaining an appropriate registration and documentation system for refugees	NIL	Weekly
3	Issuing identification cards to bona fide refugees	NIL	3 Months
4	Issuing movement passes to refugees residing in Kakuma and Daadab camps	NIL	3 Days
5	Processing of Conventional Travel Documents	NIL	15 Days
6	Processing application of exit stamps/visa	NIL	5 Days
7	Response to refugee complaints	NIL	7 Days
8	Holding consultative meeting with implementing partners	NIL	1 Day
9	Response to urgent correspondence	NIL	3 Days
10	Processing of applications to visit refugee camps	NIL	7 Days

MKATABA WA KUDUMU

	HUDUMA ZINAZOTOLEWA	MALIPO	MUDA
1	Kuwapokea na kuwasajili watu wanaotafuta hifadhi na wakimbizi	Bure	Siku moja
2	Kuhifadhi sajili maksusi ya wakimbizi wote Kenya	Bure	Kila juma
3	Utoaji wa vitambulisho kwa wakimbizi halali	Bure	Miezi mitatu
4	Utoaji wa pasi za usafiri kwa wakimbizi kwenye kambi na maeneo ya miji	Bure	Siku tatu
5	Utayarishaji wa hati za usafiri	Bure	Siku kumi na tano
6	Utoaji wa hati za visa kwa wakimbizi wanaopata makao mapya	Bure	Siku tano
7	Kushugulikia malalamishi ya wakimbizi	Bure	Siku saba
8	Kuandaa mikutano na wadau kushughulikia maslahi ya wakimbizi	Bure	Siku tatu
9	Kushughulikia maombi ya dharura ya wakimbizi	Bure	Siku tatu
10	Utoaji wa vibali vya kuzuru kambi za wakimbizi	Bure	Siku saba