Service Charter
SERVICES | USER CHARGES | TIMELINES | |
1 | Reception and Registration of asylum seekers | NIL | 1 Day |
2 | Maintaining an appropriate registration and documentation system for refugees | NIL | Weekly |
3 | Issuing identification cards to bona fide refugees | NIL | 3 Months |
4 | Issuing movement passes to refugees residing in Kakuma and Daadab camps | NIL | 3 Days |
5 | Processing of Conventional Travel Documents | NIL | 15 Days |
6 | Processing application of exit stamps/visa | NIL | 5 Days |
7 | Response to refugee complaints | NIL | 7 Days |
8 | Holding consultative meeting with implementing partners | NIL | 1 Day |
9 | Response to urgent correspondence | NIL | 3 Days |
10 | Processing of applications to visit refugee camps | NIL | 7 Days |
MKATABA WA KUDUMU
HUDUMA ZINAZOTOLEWA | MALIPO | MUDA | |
1 | Kuwapokea na kuwasajili watu wanaotafuta hifadhi na wakimbizi | Bure | Siku moja |
2 | Kuhifadhi sajili maksusi ya wakimbizi wote Kenya | Bure | Kila juma |
3 | Utoaji wa vitambulisho kwa wakimbizi halali | Bure | Miezi mitatu |
4 | Utoaji wa pasi za usafiri kwa wakimbizi kwenye kambi na maeneo ya miji | Bure | Siku tatu |
5 | Utayarishaji wa hati za usafiri | Bure | Siku kumi na tano |
6 | Utoaji wa hati za visa kwa wakimbizi wanaopata makao mapya | Bure | Siku tano |
7 | Kushugulikia malalamishi ya wakimbizi | Bure | Siku saba |
8 | Kuandaa mikutano na wadau kushughulikia maslahi ya wakimbizi | Bure | Siku tatu |
9 | Kushughulikia maombi ya dharura ya wakimbizi | Bure | Siku tatu |
10 | Utoaji wa vibali vya kuzuru kambi za wakimbizi | Bure | Siku saba |