Service Charter

SERVICES USER CHARGES TIMELINES
1 Reception and Registration of asylum seekers NIL   1 Day
2 Maintaining an appropriate registration and documentation system for refugees NIL Weekly
3 Issuing identification cards to bonafide refugees NIL 3 Months
4 Issuing movement passes to refugees residing in Kakuma and Daadab camps NIL 3  Days
5 Processing of Conventional Travel Documents NIL 15  Days
6 Processing application of exit stamps/visa NIL 5   Days
7 Response to refugee complaints NIL 7   Days
8 Holding consultative meeting with implementing partners NIL 1   Day
9 Response to urgent correspondence NIL 3   Days
10 Processing of applications to visit refugee camps NIL 7   Days

 

MKATABA WA KUDUMU

HUDUMAZINAZOTOLEWA MALIPO MUDA
1 Kuwapokeanakuwasajiliwatuwanaotafutahifadhinawakimbizi Bure Siku  moja
2 Kuhifadhisajilimaksusiyawakimbiziwote Kenya Bure Kila   juma
3 Utoajiwavitambulishokwawakimbizihalali Bure Miezi mitatu
4 Utoajiwapasizausafirikwawakimbizikwenyekambinamaeneoyamiji Bure Siku  tatu
5 Utayarishajiwahatizausafiri Bure Siku kumi na tano
6 Utoajiwahatiza visa kwawakimbiziwanaopatamakaomapya Bure Siku  tano
7 Kushugulikiamalalamishiyawakimbizi Bure Siku  saba
8 Kuandaamikutanonawadaukushughulikiamaslahiyawakimbizi Bure Siku  tatu
9 Kushughulikiamaombiyadharurayawakimbizi Bure Siku  tatu
10 Utoajiwavibalivyakuzurukambizawakimbizi Bure Siku  saba